Our downloadable products are served by FetchApp. For downloadable products, you will receive an email containing a link from which you will be able to download your products. You have 7 days to download your items, and may download each file up to 6 times. If you require more time, please contact firstname.lastname@example.org.
To download your files, right-click the link(s) on the download page and ‘Save File As…’, ‘Save Target As…’ or similar (the exact text varies according to web browser). Left-clicking on the links may directly try to play the video in some web browsers.
Video files are large, so make sure you have a stable internet connection. If you are having trouble with interrupted downloads you could try a download manager. We recommend Free Download Manager.
Video files are mp4 format and will play on all systems. Most operating systems will be able to play mp4 files out of the box, but if you need to download a media player we recommend the free VLC Media Player. Here is a useful article on mp4 files from about.com.
Larger products may be available for download in a compressed zip file, for which you will need to extract the video files. For more information about zip files, see this BBC article.
For eBooks, the minimum you will receive is a PDF file. Some of our ebooks are available in other formats and also include PGN files so you can view chess games in your favourite program.
Physical products that require shipping are subject to an additional postage and packing surcharge as follows:
UK & Ireland
GBP 2 for the first item + GBP 0.5 for each additional item
GBP 3 for the first item + GBP 0.5 for each additional item
Rest of the World
GBP 4 for the first item + GBP 0.5 for each additional item
Postage and packing for other products is charged on a per item basis, depending on the weight of the item.
Our postage and packing rates are subject to change at any time.
Any problems, email email@example.com. We are happy to help and usually reply within 24 hours, but please be aware that at weekends it may take longer.